How to request deletion
- Email nxgsstudio@gmail.com with the subject “Delete my Shangpung Express account”.
- Include the phone number or email address you sign in with, and send it from that email if you can.
- We may ask you to confirm with a one-time code so that nobody else can delete your account.
We complete deletion within 30 days and email you when it is done. Finish or cancel any order or ride in progress first. Restaurant partners and captains must settle any outstanding balance before their account is closed.
What we delete
- Your profile (name, phone number, email), sign-in identities and saved addresses.
- Notification tokens and app preferences.
- For partners: your verification documents, payout details and partner profile, unless we must keep them for a legal reason listed below.
What we keep, and for how long
- Records of completed orders, rides, payments and settlements, which tax and accounting laws require us to keep (generally up to 8 years). They are detached from your profile where possible.
- Information needed to resolve an open dispute, complaint or legal claim, until it is closed.
More detail is in our privacy policy.