1. The service
Shangpung Express, operated by Shangpung Express (Shangpung, West Jaintia Hills, Meghalaya, India), is a technology platform that connects customers with independent restaurants for food orders and with independent captains for bike and cab rides and deliveries. Restaurants prepare the food and are responsible for its quality, safety and legal compliance. Captains provide the transport. We are not a restaurant or a transport operator ourselves.
2. Your account
- You must be at least 18 years old and give accurate information.
- You sign in with a one-time code sent to your phone or email, or with Google. Keep access to them secure.
- You are responsible for activity on your account. Tell us at nxgsstudio@gmail.com if you think it has been misused.
3. Orders and rides
- Prices, fees, taxes and any discount are shown before you confirm. Food prices are set by restaurants; ride fares are calculated from the route, vehicle type and time of day using the fare rules shown in the app.
- Delivery and arrival times are estimates. Availability depends on open restaurants and nearby captains.
- You can cancel a food order before the restaurant accepts it. A restaurant may decline an order, for example if items are out of stock. Rides can be cancelled from the trip screen; any cancellation fee is shown before it applies.
- Rides start only after you share the 4-digit code shown in your app with your captain. Do not share it before you are with them.
- Cash is paid to the captain at the end of the trip or on delivery. Online payments are processed by Razorpay; if an order paid online is cancelled before it is prepared, the amount is refunded to the original payment method.
4. Fair use
You agree not to:
- place fake orders or bookings, abuse offers, or use someone else’s account;
- harass, threaten or discriminate against restaurants, captains, customers or our staff;
- carry anything illegal or dangerous on a ride or ask a captain to break traffic laws;
- try to break, overload, scrape or reverse-engineer the service.
We may suspend or close accounts that break these terms or put others at risk.
5. Restaurant partners and captains
- Partners apply in the app and must pass verification (for restaurants an FSSAI licence; for captains a valid driving licence and vehicle registration). Information and documents must be genuine and kept up to date.
- Restaurants are responsible for food safety, accurate menus and prices, and fulfilling accepted orders. Captains are responsible for driving safely, holding valid licences, insurance and permits, and treating customers respectfully.
- We charge a commission on orders and rides as shown in the partner dashboard and agreed at onboarding. Earnings are settled to the registered bank account or UPI ID; captains must deposit the platform’s share of cash they collect.
- Partners are independent businesses or individuals, not our employees. We may suspend a partner for safety, compliance or quality reasons, with the reason shown in their dashboard.
6. Ratings and content
Ratings and comments must be honest and lawful. Photos and menu content you upload must be yours to share. You allow us to display them in the app to run the service.
7. Liability
We provide the platform with reasonable care but cannot guarantee uninterrupted availability. To the extent the law allows, we are not liable for indirect losses, and our total liability for any claim is limited to the amount you paid for the order or ride concerned. Nothing in these terms limits rights you have as a consumer under Indian law.
8. Ending your account
You can stop using the service and ask us to delete your account at any time: see Delete your account.
9. Changes and governing law
We may update these terms; the new version applies from the date shown above. These terms are governed by the laws of India, and courts in Meghalaya have jurisdiction, subject to any consumer protection rights you have.
10. Contact
Questions, complaints or grievances: nxgsstudio@gmail.com.